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Lost or Stolen Cards

Cards may be replaced 24 hours a day, 7 days a week!

Card Replacement

Misplace your card? Play it safe and deactivate the card via the Cougar Card Portal or Mobile App available 24/7! If you find your card, you may reactivate it via the portal or app. Note: Once a card has been replaced, the old card cannot be reactivated. The cardholder will be responsible for all usage of the card prior to deactivation.

If you are unable to find your card, stop by Cougar Card Services Monday – Friday 9:00am – 4:30pm for a replacement. We are located under Berry Residence Hall next to Chick-fil-A Express (162-A Calhoun Street). Replacement cards are $20 for students and contractors. Payment is due at the time of issuance. Cash, checks and major credit cards are accepted.

After normal business hours, students can go to Public Safety (81-B St. Philip Street) for a replacement. Public Safety is not equipped to process payments therefore the replacement fee of $20 will be posted to the student eBill. The bill should be paid promptly either at the Treasurer’s Office or via the eBill online.

Cardholder Responsibilities

Cardholders are responsible for being informed of all policies regarding the Cougar Card.  The Cougar Card belongs solely to the cardholder and cannot be loaned to others.  The card is non-transferable and can be deactivated immediately. Fraudulent use or transfer of the Cougar Card is considered a violation of the Honor Code.  Violations will be reported to Student Affairs.

A cardholder who is unsure of fees, policies or procedures should call 843.953.1100 for clarification.